Privacy Policy

Effective Date:01 August 2025

App Name: Tesla Power USA
Developer: Vcare OLS

This Privacy Policy describes how we collect, use, and protect information within our Service Engineer App ("App") designed for use by authorized service engineers only.

1. Information We Collect

We collect limited data necessary for the operation of the app:

• Login Credentials: Engineers log in using pre-assigned usernames and passwords. No sign-up, password recovery, or account management is available in the app.
• Service Complaint Data: Engineers receive complaint assignments and enter data such as repair status, readings, and notes related to the complaint resolution.

We do not collect:

• Personal contact information
• Location data (unless explicitly shown in the UI and disclosed)
• Photos, media, or files from the user's device unless required and explicitly granted
• Financial information

2. How We Use the Information

The collected data is used only for:

• Authenticating service engineers
• Assigning complaints for resolution
• Storing repair records and device/service data submitted by engineers

This data helps our organization track, verify, and log the maintenance and resolution of customer complaints.

3. Data Sharing

We do not share any personal or usage data with third parties. All data is stored securely and used internally by our authorized staff for support and service tracking purposes.

4. Children's Privacy

This app is not intended for use by children under the age of 13. The app is strictly for authorized service engineers provided credentials by the organization. No part of this app is designed to attract children or collect data from them.

5. Data Security

We take appropriate technical and organizational measures to protect the information submitted through the app from unauthorized access, alteration, disclosure, or destruction.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

7. Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

[Company Name]
Email: vcareolssupport@gmail.com
Phone: [optional]
Website: https://teslapowerusa.com/